Frequently Asked Questions

Is VolunteerSpot really free?
YES! VolunteerSpot's basic service is free, easy and available to groups of all kinds and sizes.
Can I use VolunteerSpot for non-volunteer activities?
Absolutely! Everyone loves simple tools that help their groups join together and get things done. If you want to gather people to do things, bring things, or contribute money (even if it’s all for fun), VolunteerSpot is the place for you.
Potlucks, parties, prayer circles, political rallies & parent-teacher conferences could all benefit from a little VolunteerSpot!  Please let us know how you are using VolunteerSpot.
Is VolunteerSpot for kids?
Kids’ activities, sure! To comply with the Children’s Online Privacy Protection Act, the Service is only available to organizers and volunteers who are at least 14 years old. If you are under 14, you may not use VolunteerSpot but can have a parent sign up on your behalf using their email account.
Will I need to install software?
Never. VolunteerSpot is a Web-based service. Access your groups from any browser, anywhere.
How do I collect contributions through VolunteerSpot?
VolunteerSpot has partnered with WePay, the leading online trusted payment transaction company, to make collecting money from your group quick, easy and secure! Collect contributions for fundraisers, member fees, uniforms, group gifts and more.  Learn more - click here.
What about privacy?
VolunteerSpot respects the privacy of its users. We collect the minimum information needed to provide service and will not sell, share or otherwise provide contact information you submit to VolunteerSpot to any third party. Participants and leaders may opt-in to share their information to receive special offers and discounts offered from our sponsors.  Read the VolunteerSpot Privacy Policy
What information do we collect about you and your participants?
In order for VolunteerSpot to send messages to your participants through the VolunteerSpot service, we need current, valid email addresses for you and your participants. Additional information like phone numbers are used for communication within your group and are NEVER accessed by VolunteerSpot for any purpose.
I'm a volunteer coordinator working for a nonprofit — what name should I use to register?
Register using the name and email address you want volunteer communications to come from. For many organizations, it looks like this: Jane Smith, VolunteerCoordinator@NonprofitName.org. Be sure that the email address you use is checked regularly.
VolunteerSpot email messages have the activity organizer's reply email address in the footer so volunteers can contact the organizer directly, if necessary.
What messages does VolunteerSpot send?
Participants receive invitation messages, reminder messages, change notifications and other messages initiated by the organizer. VolunteerSpot additionally sends a rare product update message, a random service survey or annual activity report.
Organizers receive an initial registration activation email, weekly summaries of upcoming activity, and notifications when a volunteer cancels a commitment after receiving a confirmation message.  Organizers additionally receive a monthly VolunteerSpot newsletter including service updates and announcements.
How do we use your participant contact information?
When you send messages (like invitations and reminders) to your volunteers through the VolunteerSpot service, we collect and store the contact information of the recipients for communication purposes. VolunteerSpot will not sell, share or otherwise provide the participant contact information you submit to VolunteerSpot to any third party. Volunteers and leaders may opt-in to share their information to receive special offers and discounts from our sponsors.
What if some of my participants don’t have email access?
No problem! VolunteerSpot lets the organizer enter assignments manually for participants without email addresses. We remind the organizer via email when it's time to remind these people about their assignments.

Premium Service FAQ

I need to justify to my group why I paid to use VolunteerSpot's Premium Service? Do you have any information I can give them?
Yes! VolunteerSpot provides valuable cost and time-saving to every group that uses us - the larger the event, and the more people or shifts involved, the bigger the benefit.
Time Saving: Using VolunteerSpot, it typically takes only 14 minutes to set up, coordinate and recruit volunteers for an average size activity compared to 4.3 hours using traditional methods. For leaders coordinating large groups or multiple daily volunteer shifts, we save up to two days a month by eliminating back-and-forth emails, phone calls, and excel spreadsheets!
We know, those were "free" volunteer hours, so where's the savings?
Well, the savings are in the fact that the wonderful person who agreed to organize this complicated mentoring program, tournament, conference schedule, school carnival, building team, has another life. And if we use up too much of her time needlessly on relentlessly boring and tedious administrative tasks, this good person will likely burn out and move on. We don't have an endless supply of good, capable, helpful, organized people willing to work for free. Do you? We thought not. That's why we created VolunteerSpot -- make volunteering easier, keep your people happy year after year, and do more good!
Can I write this off on my taxes?
You can likely expense VolunteerSpot or write it off on your taxes as software/supplies (check with your tax advisor).
More money for your group. Got your attention?
VolunteerSpot makes signing up to help so simple, most groups see a 20 percent increase in new volunteers and participants at their VolunteerSpot-powered events. And those new volunteers and participants are an incredible source of additional donations of time, materials and cash - so VolunteerSpot is actually an investment in making your group run better and with more resources.
Click Here for Premium Service pricing & features

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