Last Updated: December 30, 2019
View previous version (July 1, 2016)

Your Privacy Rights — SignUp.com's Privacy Policy


This web site (“Site”) is owned and operated by VolunteerSpot, Inc., dba, SignUp.com (referred to as “SignUp.com” herein). Signup.com has created this Privacy Policy in order to help you understand what data we collect, why we collect it, and what we do with it. This Privacy Policy applies to the information we collect when you use our “Services”, which means any website, mobile website, application or service we offer, or when you communicate with us. For information about choices we offer under this Policy, please see “Your Choices” below. We encourage you to read this Policy carefully when using our Services or transacting business with us. Any questions regarding this Policy should be directed by email to privacy@SignUp.com.

Information we receive about you

We collect information about you when you create an account, use our Services and communicate with us. We also collect information, such as usage statistics, by using cookies, server logs and similar technologies. Some of it is personally identifying, some is not.

  • Information you provide. We may collect and store any personal information from you that you enter on our Services or that is provided to us in some other manner. This includes identifying information such as your first and last name, title, email address, telephone number, address, and if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We may also request non-personal information such as the activity types you organize, your location, school address, organization types you support, service hours, or we may ask you complete a survey or send us a review.
  • Information you provide about others. We collect and store personal information about other people that you provide to us through your use of our Services as a SignUp Organizer (or as a Participant signing up others) in inviting them to your SignUps or in creating Contact Lists or sending messages. We use Participant’s contact information which may include first and last name, email address and phone number to invite them to your SignUps, allow them to sign up and comment on your activities, and send follow-up communication such as confirmation and reminder messages. At your direction, the SignUp may display the names and initials of Participants who have signed up. All of your Participants may request that you delete their name from a Participant or Contact List by messaging you through the Service or by emailing support@signup.com and requesting to be removed from our database.
  • Information others share about you. We receive certain personal information about you from other users when Organizers enter your contact information or invite you to a SignUp. In addition, a SignUp Organizer may have Assistant Organizers who are able to see the SignUp’s Participant information which may contain your name, email address, phone number and answers to questions asked by the Organizer. You may request that an Organizer delete your name from a Participant or Contact List by messaging the SignUp Organizer through the Service or by emailing support@signup.com and requesting to be removed from our database.
  • Information from social network services (including Facebook). If you register or log into your account through a third-party social media service such as Facebook or Google, we will have access to some of your third-party account information from that service in authenticating your identity including your name, email address, and other information in that account, as authorized by that service. You have the ability to disable the connection between our Service and your third-party account at any time or adjust the privacy settings on those services.
  •  Information we collect automatically from your use of the Service. When you use our service, we automatically receive information from the browser, computer and/or device from which you visit our Services. This information may include:
    • Login information: We collect information about your use of the platform (without limitation), your IP address, your browser type and language, access times, the content of any undeleted “Cookies” that your browser previously accepted from us, pages viewed, and the page you visited before visiting our Service.
    • Device information: We collect information about the computer or device you use to visit our Service including hardware model, operating system and version, unique device identifiers and mobile network information.
    • Location information: We collect information about the location of your computer or device each time you use our Service, or when you otherwise provide this information.
    • Information from cookies and similar technologies: We and our service providers collect information using various technologies including cookies and pixel tags which help facilitate your access to our Services and to personalize your online experience. Through the use of a cookie or similar technology, we also automatically collect information about your online activity on our Services, such as the web pages you visit and the links you click. We may also include tracking pixels in promotional or other email messages and newsletters to determine whether messages have been opened and if links in the messages have been clicked. The information we obtain from cookies and other technologies enables us to customize our Services, to deliver targeted advertisements, and to measure the overall effectiveness of our Services, content and advertising. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as a DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Services. Additionally, SignUp.com or a data provider we have engaged may place or recognize a unique cookie on your browser or email to enable you to receive customized ads or content on unaffiliated websites, apps, or online services for advertising, analytics, attribution, and reporting purposes. These cookies may include IP address, browser or operating system type and version, or inferred-interest information. The cookies may reflect demographic or other data linked to data you voluntarily have submitted to SignUp.com, e.g., your email address, that we may share with a data provider solely in hashed, non-human readable form that can NOT be decoded to personally identify you.
  • Information collected by third parties. We may allow our authorized service providers, advertising companies, and ad networks, to display advertisements on our Services and/or use tracking technologies to collect information about users who view or interact with their advertisements or use the Service. Our Services do not provide or grant access to any personally identifying information to these third party advertisers. The tracking technologies allow the third parties to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be interest-based advertising companies that may use cookies to collect non-personally identifiable information during your visit to the Service in order to help show advertisements on other websites likely to be more interesting to you.

How we use the information we collect

We may use the information we collect about you to:

  • operate our Services including delivering invitations, updates and messages, processing transactions, and personalizing Services for you.
  • share information you have voluntarily provided about yourself with your SignUp Participants in your role as a SignUp Organizer.
  • share information you have voluntarily provided about yourself with your SignUp Organizer and other Participants who have been invited to the same SignUp.
  • manage your account, respond to comments, questions and requests, and provide you with customer service.
  • monitor and analyze trends in usage of our Services.
  • send you technical notices, product updates, security alerts and support and administrative messages.
  • communicate with you by email or mobile devices about products or services that may be of interest to you either from us, our business partners or other third parties.
  • develop and display advertising tailored to your activities on our Services and other sites.
  • enforce our Terms of Service.
  • manage our business and perform functions as otherwise described to you at the time of collection.

How we share the information we collect

We may share or disclose information provided by you or that we have collected about you or your SignUps on our Services as described in the Privacy Policy or with your consent.

  • Information shared with other Participants. People invited to the same SignUp as you may be able to view the personal information you provide when signing up, or provided by the Organizer when you were given an assignment manually, including your name, initials and comments.
  • Information shared with SignUp Organizers. Primary Organizers and Assistant Organizers of your same SignUps will be able to view your personal information including name, email, phone number, activity information and service hours, comments and answers to registration questions. The lead Organizer for Campus and Organization Plans will be able to view your personal information including name, email, phone number, comments, answers to registration questions, service hour history and SignUp activity information for SignUps organized under the Plan’s License Code.
  • Information shared with authorized service providers. We may share your personal and non-personal information with our authorized service providers that perform certain services on our behalf. These services may include, but are not limited to, sending notification email messages and newsletters, processing credit card payments, providing customer service and marketing assistance, performing business and sales analysis, supporting the functionality, security, and data and technology infrastructure of our Services, and supporting contests, sweepstakes, surveys and other features offered through our Services. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
  • Information shared with third-party applications and services. In some cases, SignUp.com allows you to share the SignUp invitation or Group Page link with certain recipients of your selection using Remind and/or other third-party services, and also allows you to publicly post the SignUp or Group Page link using Facebook, Twitter, and/or other third-party services. Please remember that the manner in which the providers of third party services use, store and disclose your information is governed by their terms of service and privacy policies, and that we will have no liability or responsibility for the privacy practices or other actions of providers of third party services. We do not automatically and publicly post information on the third party services on your behalf.
  • Information shared with business partners. We may share personal information and non-personal information with the businesses with which we partner. Except as described in this section, we will not disclose your personal information to any business partner without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. From time to time, we may partner with companies based on the interests of our users. These partner companies will never see your email address or any other information that could identify you or be used to contact you directly. Any exceptions to this policy of sharing your name, address or email address or other information with a partner company will be done only with your permission.
  • Information shared as aggregate data and hashed information. In an effort to understand and best serve the needs of the users of SignUp.com Services, we analyze customer demographics, SignUp activities, and behavior based on the personal information and other information provided to us. This research may be compiled and analyzed on an aggregate basis and SignUp.com may share this “Aggregate Data” with its affiliates, agents and business partners. SignUp.com may also disclose Aggregate Data in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. We may also share information that has been “hashed.” “Hashed” information is information that has been converted to an anonymized string of characters in an effort to prevent third parties from unscrambling the anonymized string of characters to recover the underlying information. We may combine non-personal and/or hashed information we collect with additional information collected from other sources. We may combine non-personal and/or hashed information with other information collected about a user and share such with third parties for their or their partners’ advertising and/or marketing purposes. We also may share aggregated and/or non-personal and/or hashed information with third parties, including (without limitation) advisors, advertisers and investors.
  • Information shared in a merger, sale or business transfer. If SignUp.com is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, information about you may be shared, sold, or transferred as part of that transaction. We may also share information about you with current or future corporate parents, subsidiaries, or affiliates.
  • Information shared in following the law and in protecting SignUp.com. We may disclose your information in response to subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property or safety of, or prevent fraud or abuse of our company, our employees, or others.

We do not share your personal information with others except as indicated herein or when we inform you and give you an opportunity to opt out of having your personal information shared. Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Policy. Please note that these entities or their servers may be located either inside or outside the United States. We will not be liable for any damages that may result from the misuse of your personal information by these companies.

Children's Privacy

SignUp.com does not knowingly collect personal information from children under the age of 13. Our Services are for a general audience and are not directed to nor intended for children under the age of 13. If you believe that a child under the age of 13 has provided personal information through our Services, please contact us at privacy@signup.com, and we will delete that information from our database.

Information Security

While no Internet or email transmission or electronic storage of information is ever fully secure or error free, we want you to feel confident using our services. We use industry-standard technologies when transferring and receiving personal and consumer data exchanged between SignUp.com and other companies. This Site has security measures and processes in place to protect the loss, misuse and alteration of the information under SignUp.com's control. Our servers are backed up regularly and protected by security systems, additionally, we use industry-standard SSL-encryption to protect data transmissions. Please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

Your Choices

  • Account information. You may update or correct the account information you have provided to SignUp.com by logging into SignUp.com and editing your Profile Page or SignUp information, or by sending an email to support@signup.com. If you no longer wish to use the service, notify us at support@signup.com and ask to be deleted from our database and we will remove you within 10 business days. SignUp.com may retain certain information as needed to comply with our legal obligations or for legitimate business purposes such as to resolve disputes or enforce our legal rights. We may also retain cached or archived copies of information about you for a certain period of time.
  • SignUp, Participant or Organizer information. You may choose not to provide us with certain information, but that may result in you being unable to use certain features of our Services because such information may be required for you to register as an Organizer, sign up as a Participant, purchase products or services, participate in a contest, promotions, survey or sweepstakes, ask a question or initiate service or other transactions through our Services.
  • Cookies.You have a variety of tools to control cookies and similar technologies, including browser controls to block and delete cookies. Please note that if you decline our cookies, you may have trouble signing in and may have difficulty using some of our Services. You also have choices for the use of cookies by third party service providers and advertisers:
  • Promotional communications. You may opt out of receiving promotional messages from SignUp.com by following the instructions at the bottom of those messages or by adjusting the communication preferences in your account. Please note that it can take up to 10 business days to fully opt-out of promotional communications. If you opt out, we may still send you non-promotional messages such as SignUp reminders or messages about your account, or our ongoing business relations.
  • Do Not Mail. You may request to be put on SignUp.com’s permanent Do Not Mail List by clicking the link at the bottom of any notification email or by sending a request to remove@signup.com. Please note that it can take up to 10 business days to fully unsubscribe from all SignUp.com promotional and non-promotional communications and you will be prevented from being invited to future SignUps using the opted-out email address.
  •  Do Not Track. The Site currently does not respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Policy whether or not a DNT signal is received.

Policy Scope

Through our Services, you will be given an opportunity to access other third-party websites that do not operate under this Policy. For example, if you click on an advertisement in our Services, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. SignUp.com is not responsible for the practices of these third parties, and we recommend that you consult the privacy statements of all third-party websites you visit to review how they use information collected from you.

Third-Party Advertising Companies

We use third-party advertising companies to serve ads when you visit our website and in our email. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit www.networkadvertising.org.

Notwithstanding any other provision, we partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you or your business. Our partners use this information to recognize you across different channels and platforms, including but not limited to, computers, mobile devices, and Smart TVs, over time for advertising, analytics, attribution, and reporting purposes. We may share mobile device information with third parties for their own marketing purposes such as mobile device IDs. To learn more about interest-based advertising in general and to opt out, please visit https://www.aboutads.info/choices.

Transfer of information to the United States and other countries

SignUp.com is based in the United States and the information we collect is governed by U.S. law. This Privacy Policy applies when you are using or visiting SignUp.com Services globally. If you are using or visiting the Site from a country outside the United States, such as the UK or EU, you acknowledge and agree that Personal Data and other information may be transferred from your current location to the offices and servers of SignUp.com and its authorized third-party business vendors located globally, including in the United States, and processed globally. By accessing the Site, using our Services, or otherwise providing your information to SignUp.com, you consent to any transfer and processing in accordance with this Privacy Policy and you expressly waive the application of any laws of any territory other than the United States.


SignUp.com may create links to other websites. SignUp.com will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual's right to privacy. However, many other sites that are not associated or authorized by SignUp.com may have links leading to SignUp.com's site. SignUp.com cannot control these links and SignUp.com is not responsible for any content appearing on these sites.

Revisions to this Policy

SignUp.com may change or amend this policy at any time. When we revise this Policy, we will notify you by posting the new Policy on the Services with the “Last Updated” legend at the top of this page. By continuing to use the Services following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy or any changes thereto, you may not continue using the Services.This Agreement may not be otherwise amended except in a writing that specifically refers to this Privacy Policy and is physically signed by both parties.


If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with SignUp.com, you can contact privacy@SignUp.com.

Additional Information for California Residents, Apple Mobile, and Google Play Users

This section provides information organized in accordance with the California Consumer Privacy Act (“CCPA”) for residents of California about how we handle certain personal information we collect.

For Apple Mobile, this refers to iOS apps installed from the App Store: https://apps.apple.com/tt/app/sign-up-by-signup-com/id672829281. For Google Play: https://play.google.com/store/apps/details?id=com.volunteerspot.mobile.

Categories of Personal Information. This Privacy Policy discloses the categories of personal information that we collect, use, and disclose in order to operate our business over the past 12 months.

  • Collect. The section above entitled Information we receive about you discloses the categories of personal information that we collect and how you engage with our services. Children's Privacy describes our policy for children
  • Use. The section above entitled How we use the information we collect discloses the that the categories of personal information we collect are used to provide our services, for personalization, to provide advertising in order to generate income to operate our services, to promote our services to you, to analyze how our services are used, to comply with law, and to prevent misuse of our services.
  • Disclose. The section above entitled How we share the information we collect discloses that we share your personal information with, service providers, affiliates, law enforcement authorities, and as needed with third parties to provide our services.

Requests for Deletion, Opt Out, Copy and Right to Know Your Information. California consumers have the right to make the following requests, which we endeavor to honor from non-California residents as well:

  • Deletion or Opt Out. You have the right to request deletion of personal information that we have collected about you or to opt out of the sale of your personal information, as defined in the California Consumer Privacy Act of 2018 (CCPA)
  • Copy and Right to Know. You have the right to request a copy of the specific pieces of personal information that we have collected about you over the past 12 months, including the categories of information, sources, and purposes of collection, as well as categories of third parties we have shared it with.
  • Designated Agent. You may designate an agent to make a request on your behalf. That agent must have access to your account in order for us to verify the request.

You can submit a deletion, opt out, copy and right to know request by emailing us at privacy@signup.com or with the support page here (https://signuphelp.zendesk.com/hc/en-us/requests/new). You will need access to the email account associated with your account in order to verify your identity and complete this process. Account deletion removes all information and data associated with the account, including your SignUps, spots you have signed up for, and login information. Further access to signup.com will require registering again.

Non-Discrimination. SignUp will not discriminate against you, including by denying or providing a different level or quality of goods or services should you choose to exercise your options under the CCPA.

Your California Privacy Rights under California’s Shine-the-Light Law. California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to privacy@signup.com.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us at privacy@signup.com.