Organizer FAQS: Collecting Contributions

How do I collect Contributions?
We've partnered with WePay, a trusted online payment transaction company, to make it easy to collect contributions, payments and donations. People can make contributions with either their credit cards or their bank accounts. They don't have to have a WePay account to contribute. You'll receive the money directly into your WePay account and you can transfer it to your bank account or have WePay send you a check.
As you're filling in information to create your VolunteerSpot activity, we'll create a WePay account specific to this activity for you and take you to their website so you can create a unique WePay password. You'll automatically be directed right back to VolunteerSpot when you're done. If you already have a WePay account, great. You'll be able to enter your password to confirm that you're allowing contributions on your VolunteerSpot activity to be placed into your WePay account.
If I'm based outside of the U.S., can I set up contributions for (or make contributions) to my activity?
Unfortunately, no. The company that VolunteerSpot uses to handle donation transactions, WePay, only allows U.S.-based organizations to accept contributions. In the future we may be able to offer international users of SignUp.com the ability to have contributions made through WePay.
How much does VolunteerSpot cost?
You can use VolunteerSpot for free. There are no set-up charges or monthly fees. WePay charges a fee of 2.9% + $0.30 cents per transaction. All fees are automatically deducted from each transaction so you're never billed for anything.
Will I be notified when someone makes a contribution to my activity?
WePay will send you emails to notify you of contributions.
How do I get collected funds out of WePay?

Withdrawing money is completely free! All you have to do is choose the withdrawal method that's right for you.

  • Go to www.wepay.com and click the Login link in the upper right hand corner
  • On the left side of the page under your Available Balance you'll see a "Get Money Out" button
  • Click the button to choose one of three methods of withdrawal
    • Send Money Online
    • Receive a Paper Check
    • Transfer Money to your Bank Account

Please keep in mind that WePay may make changes to the pages on their site and/or the processes by which withdrawals are made. We will do our best to keep these instructions updated per these changes.

How do I get information about my contributors and donors?
Log in to your WePay account at www.wepay.com to access information such as contributor's name, email, address and phone number.
Will the contributor / donor receive a receipt?
Yes. To reduce your workload, WePay's system automatically generates receipts to all contributors.
What if we're a 501 (c)(3) organization?
If you operate a 501(c)(3) organization you may use WePay to accept contributions, donations and payments, but you acknowledge that not all payments made to your organization will be eligible for classification as "tax deductible to the extent allowed by law" and you assume full responsibility for the classification of your transactions. You acknowledge that you may have reporting and receipt requirements for these transactions. VolunteerSpot and WePay specifically disclaim any liability in this regard.
What about Taxes?
You are responsible for the payment of any applicable Federal, State or Local Taxes ("Taxes") arising from your use of WePay services. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report or remit any Taxes to any tax authority arising from any transaction. In addition, you are responsible for compliance with any applicable Federal, State or Local Tax laws.
Are there other legal details, terms and conditions?
Yes. By using the VolunteerSpot service to contribute funds, you agree to the following: 1) You are at least 18 years of age; 2) You will comply with all local, state, regional & national laws in your area of residence; 3) You WILL alert the VolunteerSpot service staff about any unauthorized use of your User or WePay accounts. You may read the WePay User Agreement in its entirety here: https://www.wepay.com/about/terms. You may also read our VolunteerSpot Terms of Service and Privacy Policy.



We do not engage in any solicitation activities; such activities are carried out by our users on their own initiative. If your agency has any concerns that a law is being violated by our users, please report it to us immediately and we will work to address your concern email: info@signup.com.

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